Trading conditions. Return Policy. Сonfidentiality policy. Online Store www.sokolinskycenter.com
Effective as of 01.01.2015
1.1 Company Sokolinskycenter s.r.o., headquartered Praha 8 — Karlín, Lyčkovo náměstí 508/7, PSČ 186 00, registration number 02105390, registered in the Commercial Register of the Municipal Court in Prague, oddíl C, vložka 215555
(The «Seller») is the operator of an online store www.sokolinskycenter.com (referred to as «online store»).
Seller contact info:
1.1.1. Mailing address: Praha 8 — Karlín, Lyčkovo náměstí 508/7, PSČ 186 00,
1.1.2. e-mail: email@example.com
1.1.3. Phone: +420 774694785
1.1.4. Bank account. Payment is possible in US dollars, euros, rubles. the bank account details for payment of listed here http://www.sokolinskycenter.com/kupit_v_Europe/bank-account/
(Hereinafter the «Seller Account»)
1.2. The subject of the mail-order are food supplements, cosmetic products intended for a healthy lifestyle
1.3. Products offered by the online store are not drugs and are not intended to replace the drugs and treatment, in cases when they are needed on the basis of health status.
1.4. Advice on the proper use of goods store and a healthy lifestyle is not a medical procedure.
2. The subject and nature of the business environment
2.1 These terms and conditions ( «Terms of Service») issued in accordance with § 1751 et seq. Law number. 89/2012 Coll., Civil Code, as amended (hereinafter «the CC») and is an integral part of all sales contracts (contracts for the supply of goods) between the seller and any other person or entity (hereinafter» purchaser») through the online store (hereinafter» contract of sale»).
2.2 Terms and conditions define and regulate the mutual rights and obligations arising in connection with the purchase and sale agreement entered into through the online store. Terms and conditions do not apply to cases where the buyer operates at the conclusion of the contract of sale on behalf of a business or business activity.
2.3 Online Store and all communication in the process of sale of the goods is carried out in Russian. Ordering confirms understanding of customer order conditions, structure, purpose, method of use, consent to the provision of support in Russian.
2.4 The Buyer gives explicit consent to receive information related to the goods from the seller services, and business contacts with him in the sense of Law № 480/2004. Coll., Provides for that your mailing address, email address, phone number, including telemarketing. Customers may cancel this agreement at any time in writing.
2.5 When ordering online buyer is obliged to fully and truthfully indicate all the necessary data needed to fulfill the order.
3. Conclusion of the sales contract
3.1 Web interface contains a list of goods offered for sale by the seller, the price, including taxes and delivery charges.
3.2 The publication of the catalog of goods does not oblige the seller to conclude a sales contract in accordance with § 1732 of the Civil Code. Buyer acknowledges that Seller shall not be obliged to contract, especially with those previously materially breached its obligations to the seller.
3.3 The delivery rate is at a weight of 1.5 kg parcels you send to the European countries (excluding the settlements on the islands), Ukraine, Kazakhstan, Russia, Israel, USA, United Arab Emirates. In other cases, the price will be agreed upon by the parties.
3.4. To order goods, the buyer fills out the order form in the Web interface online store. Order Form contains information about the products included in the order of their price, the cost of standard delivery and payment method.
3.5 The Buyer acknowledges and agrees that the image of the goods in the shop the web interface is illustrative only, and the seller can deliver the goods specified in any design.
3.6 The purchase contract between the seller and the buyer shall be deemed concluded upon receipt of the order and payment by the buyer — payment receipt to the seller.
3.8 After ordering, the buyer receives an e-mail confirmation of the order, after payment — confirmation of payment, after dispatch — dispatch confirmation.
3.9 Shiping of order made way «Czech Post» under the rules of postal services of the Czech Republic, and the rules established in the country of receipt of the order. Delivery can be carried out with the award by sending your home address or to the post office, depending on the rules of the country where the package is received.
3.10 If buyer wants to get the parcel with the delivery method EMS — delivery will be agreed later.
3.11 Seller take all necessary and reasonable efforts so that the buyer received the parcel in the minimum period specified by the Postal Service Rules, points to sending the exact address and contact phone of the buyer, the buyer provides parcel tracking number to the Internet, contact with the postal service for the delivery of re-sending if necessary.
3.12 In case of lost parcels by the postal service's, the seller send it again, and at his own expense to send parcels or returns the value of the goods and shipping paid by the buyer.
3.13 Goods will definitely quality, relevant EU standards for natural supplements or cosmetics, the remaining shelf life of goods is sufficient, so that the customer can use it according to the manufacturer's instructions on the method of using.
4. Payment Terms
4.1 Payment for the goods and the cost of delivery can be made by the buyer in the following ways:
— Pre-payment card through the PayPal service or TrustPay.
— By bank transfer to the seller's account.
4.2 The order confirmation contains the final price of the order, which must be credited to the account of the Seller. If the buyer uses a direct transfer to a bank account, all bank charges, if provided by your bank, to be paid over the amount of the order.
Detailed terms and conditions of payment are available on the website and are also an integral part of the business environment.
4.3 The seller waits for payment of the full purchase price before sending the goods to the buyer.
4.4 Any discounts for goods supplied by the seller to the buyer can not be combined.
4.5 The tax document — faktura available from the buyer in electronic form only after payment of the goods
5. Refusal of the contract. Refund
5.1 The Buyer has the right to withdraw from the contract without giving any reason, in accordance with § 1829 para. 1 OZ, within fourteen (14) days from the date of receipt of the goods by the buyer according to information postal service or at any time prior to delivery.
5.2 In the event that the goods were not shipped, but was paid for by the buyer, refund to the account from which the payment was made, it shall be made within 3 working days of receipt of a written request for a refund by e-mail firstname.lastname@example.org
5.3 In case the goods have been dispatched and was not paid by the buyer, the rejection of the contract takes place automatically, if the order has not been paid within 14 days after order confirmation or after sending a written application to the buyer by e-mail email@example.com.
5.4. If the goods have been paid by the buyer and received it, then to return goods without giving any reason you need to send it to the seller's address specified in Sec. 1.1.1 within 14 days of receipt in undamaged packaging, after sending to inform the seller about the return made by e mail firstname.lastname@example.org. After receipt of the goods by the seller, the price of the goods will be transferred to the account of the buyer or the card within 3 working days.
Refunds for goods used in the absence of complaints on the quality (in the open or damaged packaging) is performed.
5.5. If the buyer would like to return the product if the claims on quality or shelf life, you need to send a claim against the seller specified in paragraph 1.1.1 not later than 14 days from the date of receipt, which specify the reason for the return -. List of quality defects that have been identified, after sending to inform the seller about the return made by e-mail email@example.com. After receipt of the goods by the seller, the price of the goods will be transferred to the account of the buyer or the card within 3 working days, including postal delivery costs.
5.6.In case of presence of claims of quality goods, the seller and the buyer may agree on the replacement of the goods quality. At the same time the delivery costs borne by the seller.
5.7 Buyer agrees that it will bear the cost of returning the goods without giving a reason.
5.8 If goods has been received by the customer's fault — was incorrectly specified delivery address, the buyer was absent from the specified address for more than 30 days and for this reason the postal service returned the order the seller, the seller is not obliged to re-send the order at his own expense. The seller's obligation to deliver the goods on the sales contract is considered fulfilled if the postal service receipts confirming the sending address in order and (or) containing information about the absence of the addressee when trying to deliver the order.
The buyer may require the return value of the goods or to pay for re-delivery.
5.9 When accepting goods from the postal service buyer was found a discrepancy in the number or order of Items, you must send a complaint to the seller within 2 working days. The absence of a claim by the buyer on the number and nomenclature is agreed that the goods have been delivered according to the order.
5.10 If within 14 days of receipt of goods by the buyer, he has not sent a complaint on the quality of product, it means the buyer agree that the product is high quality and the seller's obligations under the sales contract is fully executed. In the future return is impossible.
6. Other rights and obligations of the parties
6.1 The buyer performs the duties of the taxpayer, if the delivery of the goods in his country, according to the law he is obliged to pay all taxes and duties.
6.2 The Buyer acknowledges that Seller shall not be liable for errors caused by the illegal interference of third parties in the work site.
7.1 Seller provides full protection buyer data. Personal data is confidential and the buyer are processed only for the purpose of processing orders and sending commercial communications and information in accordance with Article 2.4. Protection buyer who is a natural person, provided by the Law number. 101/2000 Coll., On Personal Data Protection, as amended.
7.2 Buyer agrees to the collection, storage and processing of their personal data: name and surname, title, residence address, mailing address, identification number, tax identification number, email address, phone number, health insurance, as well as information on purchases of the buyer (hereinafter collectively referred to as «personal information»).
7.3 Buyer agrees with the preservation of Cookies on your computer. A cookie is a small file used by service providers and advertisers displayed on the website to recognize a user's computer when communicating with a Web site and then use some of the elements of the website.
7.4 The buyer gives explicit consent to the processing of personal data by the buyer, the seller may appoint a third party as a representative, to the extent necessary to achieve the purpose of processing personal data.
In Prague 01.01.2015